IT Systems Engineer

Loudon, TN 37774

Posted: 09/08/2021 Employment Type: Direct Hire Job Number: 4768

Job Description

Gem Care is currently accepting resumes for an IT Systems Engineer for a client in Loudon, TN. The candidate will be responsible for maintaining the client’ s infrastructure: Network (LAN/WAN/WiFi), Telephony, Servers (physical, virtual, cloud), Cloud based systems, Security (Firewalls, AV, User Access Control), Group Policies, Active Directory, DevOps (log/job monitoring, promotion of changes to production environments) and Disaster Recovery.  The role will work across various company, business, and IT areas. A strong knowledge of IT Systems will be integral in this role.  

Essential Duties and Responsibilities
  • Administers, supports, and maintains operations in the company’ s systems environments, including servers (virtual, physical, cloud), desktop infrastructures, email/communication systems, or other computer systems (internal and 3rd party SaaS solutions)
  • Administers, implements, and maintains network – routers, switches, firewalls, VPN’ s, Internet connections, Point to Point connections, VOIP/telephony, wireless, and anything between the cloud/internet and the company’ s end users.
  • Communicates with users, technical teams, and vendors
  • Tests, implements, and monitors/maintains security and disaster recovery systems
  • Monitors and troubleshoots infrastructure performance of systems, including uptime, failover, and security
  • Ensures the continual functioning of mission critical operations, systems, and network
  • Maintains security, privacy, and regulatory compliance of the information systems throughout the company
  • Maintains a high level of organization and planning while communicating with stakeholders regarding system implementation, changes, and/or interruptions.
  • Assists users in working with systems, applications, analysis, and general technical support to all the company’ s employees.
  • Provides tier-2 support to the help desk technicians
  • After hours on-call responsibilities
  • Other duties may be assigned

  • BS or AA degree in Computer Science, Information Systems, Business or an equivalent combination of education and experience
  • 3+ years supporting, troubleshooting and maintaining IT systems – client hardware (desktops/laptops), servers (physical and virtual), switches and telephony
  • 2+ years supporting, troubleshooting, and maintaining LAN/WAN/Wireless networks
  • 2+ years administration of Active Directory, Group Policy, DHCP, DNS, and Windows Server systems
  • 1+ years configuring and maintaining disaster recovery systems/processes
  • 1+ years supporting and maintaining public/hybrid cloud infrastructure – AWS preferred
  • 1+ years maintaining firewalls and enterprise security (VPN, anti-virus, email scanning etc)
  • 1+ years supporting Exchange / O365 (preferred)
  • General understanding of business process, application logic, development environment, databases, data management, and infrastructure capabilities and constraints
  • Demonstrated ability to think strategically about business, products, and technical challenges
  • Strong verbal and written communication skills, with an ability to express complex technical concepts in business terms
  • Must be able to lead meetings and discuss implications of systems implementations, deployment and changes
  • Solid teamwork and interpersonal skills and ability to communicate with customers, associates, and management
  • Strong problem-solving and conceptual skills

Meet Your Recruiter

Faith Pike

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